How to Update Your KYC Information for SBI FASTag
If you use SBI FASTag for hassle-free toll payments, it’s important to update your KYC regularly to keep your account active and compliant. A complete and accurate KYC ensures higher recharge limits, prevents service interruptions, and keeps you in line with RBI and NPCI regulations.
In this guide, we’ll cover:
- What is FASTag?
- Things you need to know about updating KYC
- Steps to complete KYC on the app
- Guidelines for updating on the website
- Mistakes that can cause fines, suspensions, or cancellations
- FAQs
What is FASTag?
FASTag is an RFID-based electronic toll collection system that allows automatic toll deduction without stopping at toll plazas. Your FASTag is linked to a prepaid account or bank account, enabling cashless and quick transactions.
SBI FASTag, issued by the State Bank of India, works across all National Highway Authority of India (NHAI) toll plazas nationwide.
Things You Need to Know About Updating KYC
- Mandatory for compliance – As per RBI and NPCI norms.
- Types of KYC:
- Minimum KYC – Basic verification with usage limits.
- Full KYC – Complete verification, removes most restrictions.
- When to update:
- When your KYC expires.
- If you change your address, phone number, or vehicle.
- If you initially had only Minimum KYC.
Steps to Complete KYC on the SBI FASTag App
- Download and install the SBI YONO FASTag or SBI FASTag mobile app from Google Play Store or Apple App Store.
- Log in with your registered mobile number and password/OTP.
- Navigate to My Profile → KYC Update.
- Select Full KYC.
- Upload required documents:
- Identity Proof (Aadhaar, PAN, Passport, Voter ID)
- Address Proof (Aadhaar, Passport, Utility Bill)
- Vehicle RC
- Passport-size photograph (if required)
- Submit and note the service request number.
- Wait 2–7 working days for verification.
- Receive SMS/email confirmation.
General Guidelines for Updating on the Website
- Visit https://fastag.bank.sbi.
- Log in to your account.
- Go to My Profile → KYC Upgrade.
- Select your preferred KYC type.
- Ensure document clarity (JPEG/PDF format, correct size).
- Match details across documents (name, DOB, address).
- Submit and track your status online.
Examples of Incorrect or Incomplete Data That Can Cause Issues
- Wrong vehicle number entered → Wrong toll deductions.
- Expired ID proof → KYC rejection.
- Mismatched names across documents → Processing delay.
- Old address not updated → Missing important notifications.
- Blurry RC upload → Application rejection.
These mistakes can lead to account suspension, penalties, or tag cancellation.
FAQs – Frequently Asked Questions
Q1. How long does KYC approval take?
Usually 2–7 working days.
Q2. Is Full KYC mandatory?
Yes, for unrestricted use and compliance with RBI rules.
Q3. Can I update my mobile number during KYC update?
No, you need to visit an SBI branch or PoS agent for that.
Q4. Is there a fee for KYC update?
No, it’s free.
Q5. Can I use FASTag without KYC?
Only with Minimum KYC for up to 24 months; then recharges will be blocked.
Q6. What happens if my KYC is rejected?
You’ll receive the reason via SMS/email. Correct it and reapply.
✅ Tip: Always keep your details up-to-date to avoid disruptions in travel and toll payments.
SBI FASTag balance easily:
1. Through the SBI FASTag Website
- Go to https://fastag.bank.sbi.
- Log in with your registered mobile number and password/OTP.
- On the dashboard, your current FASTag wallet balance will be displayed.
2. Using the SBI FASTag Mobile App
- Download the SBI YONO FASTag or SBI FASTag app from Google Play Store / Apple App Store.
- Log in with your registered mobile number.
- The balance is shown on the home screen.
3. SMS Alerts
- Whenever you cross a toll, SBI sends an SMS with your remaining balance to your registered mobile number.
- If you want an on-demand check, look for the last transaction SMS and note the balance.
4. Missed Call Service
- Give a missed call to +91-8884333331 from your registered mobile number.
- You’ll receive an SMS with your current balance.
5. Through NPCI ‘MyFASTag’ App
- Download the MyFASTag app from NPCI.
- Enter your FASTag-linked mobile number.
- Your balance will appear instantly.
