Mystery shopping refers to a shopper interacting with a company under the disguise of assuming a prospective customer. The shopper keeps track of the meeting and manages performance based on certain pre-defined criteria. These criteria include customer service skills, selling skills, how well employees are taking to specific behaviors and if some practices are followed. […]
Mystery Shopping: An Introduction Read More »
Mystery Shopping Mystery shopping is all about analyzing and equitably estimating the quality of client experience through staff associations, the quality of your firm for further developing brand reputation, and the purchasing experience across your whole organization. This is so whether the company is an establishment or an exclusively owned distribution network. Customer service often
How to Improve your Brand Reputation? Read More »
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